Built for modern IT teams

Enterprise-Grade
IT Service Management

Streamline ticket management, empower your agents with AI, and deliver exceptional service across your entire organization — from a single business unit to a multi-tenant enterprise.

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$25
per agent/mo
3 Tiers
flexible plans
AI
powered
SLA
guaranteed

Trusted by teams at leading organizations

Features

Everything your IT team needs

From ticket management to AI-powered automation — all in one platform.

Ticket Management

Create, track, and resolve service requests, incidents, and onboarding tickets with full lifecycle management.

AI-Powered Intelligence

Auto-classify tickets, get smart suggestions, and let AI parse free-text requests into structured tickets instantly.

Advanced Analytics & KPI

Real-time dashboards with ticket trends, resolution rates, agent performance, and workload distribution.

SLA Management

Define response and resolution targets per priority. Track SLA compliance with automatic escalation alerts.

SSO / Microsoft Entra ID

Enterprise-grade authentication with OIDC. Auto-provision users from Azure AD with role mapping.

Multi-Tenant Architecture

Manage multiple companies and business units under one platform with complete data isolation per tenant.

Agent

Agent Groups & Workload

Organize agents by department — IT, Cyber Security, DevOps, Product. Monitor workload balance across teams.

Approval Workflows

Route service requests through approval chains. Admins review, approve, or reject directly from the dashboard.

License Management

Generate, renew, upgrade, and revoke licenses per tenant. Track usage against tier limits in real-time.

Capabilities

Built for every role in your organization

Whether you're a user submitting requests or a superadmin managing the entire platform.

End Users

  • Submit service requests & incidents
  • AI-powered natural language input
  • Track ticket status in real-time
  • Add notes & communicate with agents
  • View personal request history
Agent

Agents

  • Manage assigned tickets
  • Log work activities & time tracking
  • Collaborate across departments (IT, Security, DevOps, etc.)
  • Priority-based queue management
  • SLA countdown & escalation alerts

Administrators

  • Full dashboard with analytics & KPI
  • Configure categories, SLA, SSO
  • Manage agent groups & assignments
  • Approval workflow management
  • Workload monitor & distribution
Pricing

Simple, transparent pricing

Pay per agent. Tier is auto-assigned based on your team size. Save with annual billing.

Monthly Yearly Save up to 17%

Starter

$25 /agent/month
Billed monthly per agent
Agent
5 — 25
Agents
250
Users
1
Business Unit
2,000
Tickets/mo
  • Incident Management
  • Service Request Management
  • User Portal
  • Email-to-Ticket
  • SLA Management
  • Workflow (simple, limited steps)
  • Reporting & Dashboard
  • Multi-step Approval Workflow
  • Audit Log (activity tracking)
  • AI Capability (auto-fill forms)
  • Priority Support
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MOST POPULAR

Professional

$50 /agent/month
Billed monthly per agent
Agent
26 — 50
Agents
500
Users
3
Business Units
10,000
Tickets/mo
  • Incident Management
  • Service Request Management
  • User Portal
  • Email-to-Ticket
  • SLA Management
  • Workflow (multi-step with approval chain)
  • Reporting & Dashboard
  • Audit Log (activity tracking)
  • AI Capability (auto-fill forms)
  • Priority Support
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Enterprise

$75 /agent/month
Billed monthly per agent
Agent
50+
Agents
Unlimited
Users
Unlimited
Business Units
Unlimited
Tickets/mo
  • Incident Management
  • Service Request Management
  • User Portal
  • Email-to-Ticket
  • SLA Management
  • Workflow (multi-step with approval chain)
  • Reporting & Dashboard
  • Audit Log (activity tracking)
  • AI Capability (auto-fill request form)
  • Priority Support
  • Dedicated Account Manager
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Price Calculator

Exchange rate: 1 USD = Rp17,266 (updated Wed, 29 Apr 2026)
FAQ

Frequently asked questions

What's the difference between an Agent and a User?

Agents are your IT staff, developers, security engineers, and support personnel who resolve tickets. Users are employees who submit requests. You only pay per agent — user access is included in the agent pricing.

How is my tier determined?

Your tier is automatically assigned based on the number of agents: Starter (5–25 agents), Professional (26–50 agents), Enterprise (50+ agents). Upgrading is seamless as your team grows.

Can agents come from different departments?

Yes! Agents can be from IT, Cyber Security, DevOps, Product, HR, Finance, Infrastructure, or any department. Each agent is assigned a department when created.

What is Multi-Tenant?

Multi-Tenant allows you to manage multiple companies (holdings) under a single platform with full data isolation. Each company can have its own business units, users, and tickets.

How does the AI work?

Our AI uses GPT-4o-mini to parse natural language requests into structured tickets, auto-classify priority and category, and provide smart suggestions for resolution.

Can I upgrade my plan later?

Absolutely. Your tier upgrades automatically as you add more agents. You can also move from Starter to Professional or Enterprise at any time. Your data and configuration are preserved during the upgrade.

What SSO providers are supported?

We support Microsoft Entra ID (Azure AD) via OIDC. Auto-provisioning creates user accounts on first login with configurable role and department mapping.

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